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Privacy Policy

A legal disclaimer

Horyaal Hive CIC

Last updated: 29 - 01 - 2026

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1. Introduction

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Horyaal Hive CIC (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or engage with our services.

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We process all personal data in accordance with:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

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2. Who We Are

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Horyaal Hive CIC is a community-focused organisation based in London.

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We support the local communities through:

  • Autism awareness and family support

  • Carer wellbeing and advocacy

  • Mental health and emotional wellbeing

  • Substance misuse awareness and recovery support

  • Education, employment, and social inclusion

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3. Information We May Collect

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We may collect personal information including:

  • Full name

  • Email address

  • Telephone number

  • Enquiry or referral details

  • Information you choose to provide through contact forms

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We may also collect limited technical data such as:

  • IP address

  • Device and browser type

  • Website usage data

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This helps us improve website performance and accessibility.

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4. Special Category (Sensitive) Data

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Due to the nature of our work, we may process sensitive information such as:

  • Health or disability details

  • Autism-related support needs

  • Carer circumstances

  • Mental health or wellbeing concerns

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This information is:

  • Only collected when necessary

  • Provided voluntarily

  • Used solely to support you

  • Stored securely and confidentially

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5. How We Use Your Information

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We use personal data to:

  • Respond to enquiries

  • Provide services and community support

  • Make referrals with consent

  • Improve our services and communication

  • Meet safeguarding and legal obligations

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We do not sell, rent, or trade personal information.

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6. Lawful Basis for Processing

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We process data under one or more of the following legal bases:

  • Consent

  • Legitimate interests

  • Legal obligation

  • Vital interests (where safety is at risk)

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7. Data Sharing

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We only share personal information:

  • With your clear consent

  • Where required by safeguarding procedures

  • Where legally required

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Any data sharing is limited and proportionate.

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8. Data Storage and Security

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We protect your information through:

  • Secure digital systems

  • Restricted staff access

  • Confidentiality agreements

  • Secure storage procedures

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Data is retained only as long as necessary.

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9. Your Rights

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You have the right to:

  • Access your data

  • Request corrections

  • Request deletion (where applicable)

  • Restrict processing

  • Withdraw consent at any time

  • Raise concerns with the Information Commissioner’s Office (ICO)

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ICO Website: www.ico.org.uk

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10. Children and Vulnerable Adults

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We take extra care when processing information relating to:

  • Children

  • Adults with additional needs

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Data is handled only with appropriate consent and safeguarding procedures.

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11. Cookies

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Our website may use cookies to improve user experience. You can manage cookies through your browser settings.
A separate Cookie Policy may apply.

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12. Changes to This Policy

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We may update this Privacy Policy periodically.
Any changes will be published on this page.

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13. Contact Information

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Horyaal Hive CIC
Email: info@horyaalhive.co.uk
Location: London, United Kingdom

Accessibility Statement

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